Victoria House

Deposit

A credit or debit card is required to guarantee your booking but no payment is taken until departure. All major credit cards are accepted, including American Express.

Bookings made within one week of arrival are to be paid for in full at the time of booking.

Check-in

Unless alternative arrangements have been agreed, rooms are available for check-in between 2pm and 5pm on the day of arrival. Arrivals after 5pm will be asked to self-check-in and details will be sent to you prior to your arrival.

Check-out

We ask guests to vacate their rooms by 11am on their day of departure.

Breakfast

Our award-winning breakfasts are served between 8.30am and 9.30am. An earlier or later breakfast time is available on request, however 7.30am is the earliest time breakfast will be served. If you require an earlier breakfast than this, please request our room only rates.

Bank Holidays

There is a minimum two-night stay on a Bank Holiday weekend.

Christmas and New Year

While Victoria House is open throughout the Christmas and New Year period, rooms must be booked from either 24th December (for a minimum of two nights) or 26th December (for a minimum of one night). Breakfast will not be served on Christmas Day and Boxing Day and the room rate will be amended accordingly.

Smoking

To ensure the comfort of all guests, Victoria House is non-smoking throughout the property. A surcharge will be applied for any additional cleaning costs incurred as a result of guests smoking in their room.

Cancellation Policy

In the event of cancellation, our policy is as follows;

• more than 28 days prior to the date of your stay, you may cancel free of charge.
• between 15 and 28 days prior to the date of your stay, then a charge equivalent to 25% of the stay will be made.
• 14 days or less prior to the date of your stay, then a charge equivalent to 50% of the stay will be made.

Cancellations made on the day of arrival, or early departures, must be paid for in full.